Answers
The questions we get before anyone buys.
Grouped by what you are actually trying to do. If none of these covers it, the last section tells you exactly who to write to.
01 · Getting started
Installing and the first page.
My upload failed with a missing macro error
Almost always the wrong account. The CLI default may not be the portal the theme lives in, so pass the account explicitly on the upload command and it resolves.
Do I need the CLI, or can I do everything in the browser?
The browser is enough to build and publish pages. The CLI only matters if you want to version the theme in git or edit module code locally.
How long does a first site usually take?
Most people have a homepage they are happy with in an afternoon, because the templates arrive already populated rather than as empty drop zones.
02 · Building pages
How far you get without a developer.
Do I need a developer to use this?
Not for building pages. Every non-obvious field carries inline help, and colour and type resolve from theme settings rather than per-module pickers, so there is no hex code to keep in your head.
Can I change colours in one place?
Yes. Theme settings hold one light and one dark scheme, and every module reads from those. Changing the primary colour updates the whole site rather than one section.
Can I edit modules in the Design Manager?
You can, but the next upload from a local copy will overwrite those edits. Fetch first, or keep all changes in one place.
Are the demo pages included?
Every template ships populated with the content you see in the demo, so you edit real pages rather than assembling one from empty modules.
03 · Updates and safety
What an update actually touches.
Will an update overwrite my pages?
No. Templates and modules update; the values stored on your pages stay yours. New fields arrive with defaults chosen so nothing already published changes appearance.
What happens to a field that gets removed?
The stored value simply stops being read, and the module renders its current default. Nothing breaks, and nothing silently changes on a page you already published.
How often do updates ship?
Roughly monthly, with a changelog entry for anything that changes what you see. Fixes go out as soon as they are ready.
04 · Licensing
One portal, or many.
What does the licence actually cover?
One portal per licence, unlimited pages, and updates for as long as the theme is maintained.
I am an agency building for clients
You want the multi-portal terms. Each client portal needs its own licence, and there is a rate that makes that sane past the third one.
What if I stop paying?
The theme keeps working and your site stays live. You stop receiving updates, and nothing is removed from the portal you already installed it on.
Not covered above?
Write to us with the portal ID and what you expected to happen. One of the four of us replies, usually the same day.